Returns represent a significant challenge in e-commerce. According to a study by the University of Bamberg, an average of 24% of all parcels are returned in Germany. The fashion industry is particularly affected, where the returns rate can reach up to 50%. These high return rates cause considerable costs and put a strain on logistics processes.
According to a study by the University of Bamberg ,Germany, the average cost per returned item is around 6.95 euros. The biggest cost drivers are:
• Inspection and quality control: for many companies, inspecting and checking items is the most time-consuming step.
• Shipping and transportation costs: Returning items causes high logistical costs.
• Restocking: According to the study, 32% of retailers consider restocking to be a considerable burden.
This is exactly where NEO comes in.
NEO takes the processing of returns to a new level of efficiency. Our technology automates both the storage and retrieval of items - a decisive advantage for returns processing. This drastically reduces the processing time for returned items and optimizes the availability of products in the warehouse.
✔ 70% less work thanks to fully automated processes.
✔ 2.5x higher storage density, saving space and costs.
✔ Fast and precise storage and retrieval, which speeds up returns processes.
✔ No investment risk: thanks to our pay-per-pick model, there is no high initial investment.
Thanks to NEO, returns can not only be stored more efficiently, but are also ready for sale more quickly. This means you benefit from higher productivity and improved customer satisfaction - without interrupting operations.
👉 Are you ready to revolutionize your returns logistics? Contact us and find out how NEO can take your processes to the next level.
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